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Sales & Accounts

9am to 6pm weekdays

Please call us if you want to know more about our products and services or if you have an account related query.

24/7 Live Chat Support

Our dedicated support team is available online 24/7 for Live Chat assistance.

You can also contact using the form below

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You can write to us:

Domain Express
Freezone Internet Ltd
Siddley House
50 Canbury Park Road
Kingston upon Thames
United Kindgdom

Our registered address:

Freezone Internet Ltd
Registered [England & Wales]
Weir Cottage
2 Laindon Road
CM12 9LD
Company No: 03693398

If you have had an issue with your service, or anything at all has left you unsatisfied please contact us through any the following methods:

1. By telephone on 0844 931 0200 between 9am and 6pm Monday through Friday (excluding bank holidays)

2. By Live chat through our website

3. By creating a support ticket by logging in to your client area.

We are committed to resolving your issues as quickly and efficiently as possible. In the rare event that you are dissatisfied with the response for any reason, you can email our administrative team directly at and the issue will be passed on to senior management. We aim to reply within 4 hours to all general quires.

Abuse point of contact:

If you would like to report any spam you have received, or anything similar, please email us on the following email address:

All complaints will be responded within 3 days at the very maximum. Complaints are immediately drawn to the attention of a line manager, who will decide what course of action is most appropriate. Should you for any reason be dissatisfied with the decision, you can contact our office manager Robin Hodge directly, on the following address: